At Acendas, our clients rely on our expert travel agency services that include a flexible suite of tools to help keep travelers safe. These tools are interconnected, ensuring that every business trip is more straightforward to manage. Also, our traveler-centered technology helps enhance the travel experience for all stakeholders. Click here to learn more about our Mission Control technology.
Features Keep You and Travelers Safe and in Control
Safe to Go
With our Safe to Go application, Acendas Travel knows where your travelers are at all times. And we proactively assist your travelers with flight interruptions caused by critical events such as severe weather, airport closures, acts of terror, and health risks. Duty of Care responsibility requires that you know where your employees are and make appropriate efforts to ensure their safety and well-being. Acendas helps you achieve that mark. Click here to download a PDF on Safe to Go.
Quality Control
Our travel agency services help travelers get to their destinations with confidence. We provide quality control measures that ensure correct execution for airline ticketing, auto rental, and hotel reservations. When we book the trip, the traveler will receive an alert, ensuring they know any restrictions, guidelines, and other relevant travel information. Because information can change, we send another alert 72 hours before their departure to provide our travelers with the latest information. Our Enroute service is then handed over to Acendas Mission Control, where we monitor travelers’ flights.
Mission Control ReRoute
Our proactive communications service is for travelers who have flights canceled or delayed. In these instances, ReRoute sends the traveler a text alert. The text includes a link showing options for flight alternatives for rebooking on the same carrier or a different one. Additionally, the traveler can communicate directly with an agent by text. They can also make a direct call or request a callback. This feature gives travelers help right on the spot. Clickhereto learn more about Mission Control ReRoute
Post Trip Surveys
After travelers return home, we contract them to survey their trip experience. We collect feedback on our services and those of other providers (i.e., airlines, hotels, rental cars, etc.). The information helps us address shortcomings with those providers and the client’s program/policy. So we can best meet your company’s and travelers’ needs, all preferences and input we learn go into developing or adjusting your travel program.
