Traveler Assistance
Staying Connected with Travelers Matters
As business travel expands globally, the accompanying risks to employees and operations have increased. Now more than ever, duty of care is an essential responsibility for corporations to protect traveling employees. At Acendas Travel, we pride ourselves on being a top corporate travel agency with the tools to help clients meet their obligations and reduce travel risk.
As a corporate travel agency, we’ve implemented the following programs to help you maintain communication and assist travelers.
Duty of Care Enhanced Through Technology
Mission Control
Mission Control is the proprietry technology platform Acendas Travel utilizes to assist travelers with their needs pre-, during and post-trip. It begins with ticketing and reservations where our team monitors air fares and hotel rates for cost savings opportunities. During the trip, we are able to contact travelers should there be a disruption in service and provide alternative actions to ensure arrival. Finally, we survey our travelers to evaluate the performance of various air, car rental and hotel partners and that of ourselves as well. As a leading corporate travel agency, we provide clients with 24/7 worldwide support, real-time flight status, and more. If travelers experience a crisis, we are on hand to deliver immediate assistance.
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Mobile App
The TripSource mobile app provides travelers with one destination for managing their trips. Upload various information, including itineraries, reservations, meeting agendas, daily schedules, and more. Also, TripSource is a total trip management platform with tools for travel arrangers. It’s never been easier to keep your travelers in the know while they are on the go.
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Mission Control ReRoute
Our proactive communications service is for travelers who have flights canceled or delayed. In these instances, ReRoute sends the traveler a text alert. The text includes a link showing options for flight alternatives for rebooking on the same carrier or a different one. Additionally, the traveler can communicate directly with an agent by text. They can also make a direct call or request a callback. This feature gives travelers help right on the spot.
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VIP Elite Service
Acendas Travel’s premium white glove service provides a dedicated travel counselor for top C-level executives and other designated travelers who desire additional complex services before, during and after their trip. This is service is by membership only, but is open to all Acendas Travel clients. Recognized for consistently going above and beyond, these counselors will monitor your executives’ flights en route, alert them to possible problems, and present alternatives to minimize inconveniences and keep them safe.
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After Hours Service
The Acendas Travel staff knows that travel is more than an 8 a.m. to 5 p.m. proposition. Travel occurs at all hours of the day and night and we are prepared and ready to communicate with you on a 24/7/365 basis to assist in your needs.
Post Trip Surveys
After travelers return home, we contract them to survey their trip experience. We collect feedback on our services and those of other providers (i.e., airlines, hotels, rental cars, etc.). The information helps us address shortcomings with those providers and the client’s program/policy. So we can best meet your company’s and travelers’ needs, all preferences and input we learn go into developing or adjusting your travel program.
Take the First Step Towards Better Business Travel
Take your corporate travel program to the next level. Our experts are standing by, ready to help, no matter if you already have a travel program or if you’re new to planning business trips. Contact the Acendas team today for an obligation-free assessment of your corporate travel management needs.