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Traveler Assistance/Tripsource

Staying Connected with Travelers Matters

As business travel expands globally, the accompanying risks to employees and operations have increased. Now more than ever, duty of care is an essential responsibility for corporations to protect traveling employees. At Acendas Travel, we pride ourselves on being a top corporate travel agency with the tools to help clients meet their obligations and reduce travel risk.

As a corporate travel agency, we’ve implemented the following programs to help you maintain communication and assist travelers.

Duty of Care Enhanced Through Technology

Mission Control

Mission Control is the proprietry technology platform Acendas Travel utilizes to assist travelers with their needs pre-, during and post-trip. It begins with ticketing and reservations where our team monitors air fares and hotel rates for cost savings opportunities. During the trip, we are able to contact travelers should there be a disruption in service and provide alternative actions to ensure arrival. Finally, we survey our travelers to evaluate the performance of various air, car rental and hotel partners and that of ourselves as well. As a leading corporate travel agency, we provide clients with 24/7 worldwide support, real-time flight status, and more. If travelers experience a crisis, we are on hand to deliver immediate assistance.
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Tripsource Mobile App

Coming April 1, 2025 and developed by Acendas Travel parent company BCD Travel, Tripsource delivers real-time, worldwide flight information regarding cancellations, gate changes, and delays to the traveler’s smart phone, email, and app push notifications. This level of visibility enhances recovery options from travel interruption, gate changes, optimizes effectiveness, and helps define the overall value of a managed travel program. It delivers a customizable section for your company to include important company policies and procedures and a function for optimal crisis management. Travelers also have the ability to download invoices and check-in directly with over 79 major airlines.
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Mission Control ReRoute

Our proactive communications service is for travelers who have flights canceled or delayed. In these instances, ReRoute sends the traveler a text alert. The text includes a link showing options for flight alternatives for rebooking on the same carrier or a different one. Additionally, the traveler can communicate directly with an agent by text. They can also make a direct call or request a callback. This feature gives travelers help right on the spot.
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Enhanced Call Services

We know there are clients who require a higher level of service from their travel program. They are looking for the support to align with their own operational needs. Acendas Travel offers two such service options for clients: Acendas VIP and Acendas Priority Access. The features include:

Acendas VIP

  • All your core travel needs ( Air, Hotel, Rail, Car) via a team of highly skilled specialists.
  • Our team will have a personalized knowledge of your travelers.
  • Management of any specific requests (seats, meal, etc.)
  • Management of any specific requests (seats, meal, etc.)
  • Proactive travel disruption management
  • Ground transportation assistance including black car
  • Flight waitlist monitoring
  • Use of airline upgrade vouchers
  • Arrangement of meeting rooms
  • Private Aviation Charter

Acendas Priority Access

  • Dedicated Phone Number and Email
  • Priority call routing to your designated team
  • Emergency After Hours Expedited Services

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After Hours Service

The Acendas Travel staff knows that travel is more than an 8 a.m. to 5 p.m. proposition. Travel occurs at all hours of the day and night and we are prepared and ready to communicate with you on a 24/7/365 basis to assist in your needs.

Post Trip Surveys

After travelers return home, we contract them to survey their trip experience. We collect feedback on our services and those of other providers (i.e., airlines, hotels, rental cars, etc.). The information helps us address shortcomings with those providers and the client’s program/policy. So we can best meet your company’s and travelers’ needs, all preferences and input we learn go into developing or adjusting your travel program.

Take the First Step Towards Better Business Travel

Take your corporate travel program to the next level. Our experts are standing by, ready to help, no matter if you already have a travel program or if you’re new to planning business trips. Contact the Acendas team today for an obligation-free assessment of your corporate travel management needs.